All your customer interactions matter
Retail environments are a hotbed of new technological developments. Optimising your organisation’s ability to take advantage of these is vital – for you, your staff and your customers.
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Happy customers tell their friends. Unhappy customers tell everyone.
NEXA’s Retail Service Design Solutions will revolutionise Customer Experience with your establishment, and transform the way you do business.
Appointment management is a game-changer
The Appointment Scheduling module allows your staff to plan their day in advance, instead of waiting for walk-in customers, so they can achieve higher sales rates and their interactions with customers are more effective.
Customers can join a virtual queue, or book appointments remotely, to maximise their shopping time. They will receive a text when it’s their turn to be served – no queues, no fuss, just a happy customer.
More appointments, more productivity
Utilising Appointment Scheduling can increase traffic by as much as 15% – 20%. Increased appointments mean long-term profitability and staff productivity.
This tool also proactively manages the appointment to minimise no-shows, drive customer preparedness and maximise staff readiness, all leading to increased closure rates.
Learn more about Appointment Scheduling >
Less queuing, more buying
NEXA’s Retail Service Design Solution does away with traditional queues by placing customers in a virtual queue, allowing them the freedom to browse around the shop and look at other products.
Digital upselling
While they are browsing, you can use your digital signage to upsell. Staff will also be provided with point of purchase sales tips reinforcing the messages customers have been served in store, to improve their sales performance.
