How many people are standing in your waiting lines at a given moment? How long will they be waiting? How long is too long? At what point are your queues hurting your service experience and resulting in dissatisfied customers? The answers to these questions are important to service centre managers because customers despise waiting in [...]
The Health Informatics Society of Australia (HISA) is hosting it’s 24th annual Health Informatics Conference (HIC) from 6-9 August 2017 at the Brisbane Convention and Exhibition Centre. For the past 3 years NEXA has been a loyal supporter of this event to showcase our progressive technology solutions that optimise the patient journeys in small, medium [...]
NEXA were commissioned by Western Sydney Local Health District to implement and extend NEXA’s Patient Journey Optimisation Platform as part of the Blacktown Hospital Redevelopment Program into the new Clinical Services Building. As a key solution forming part of the digital hospitals strategy implemented at Blacktown Hospital, NEXA continues to work as a technology partner [...]
Committed to optimizing patient journeys and throughput, NEXA tackles complex patient-centric-care delivery processes and streamlines them to enhance patient experience and healthcare provider performance. Our latest medical process-improvement concept video is out and we’re excited to share it with you so you can better understand how we can help your Operating Room Scheduling & Real [...]
For the hundreds of hospitals, tertiary education campuses, federal and local government departments and councils, business and other organisations we have had the privilege of working with over the last decade, our queue management software solution Q-Flow V5 has been a game changer. It has automated appointment bookings, reduced wait times, increased operational efficiencies, made [...]
Customer needs product/service. Customer sees that your product/service fits their need. Customer buys product/service from you. Is any exchange ever that simple? We can assure you that most of the time, it won’t be. Which is why, rather than focusing on simply trying to funnel your customer to a single end point via one well-trodden [...]
How long are your customers actually spending waiting? Even a few minutes spent on hold, during processing and physically waiting for an appointment add up. Every minute your customers spend waiting could be costing you. Dealing with high volumes of customers can be chaotic, but there are risks for your business if you’re not providing [...]
How is your company managing customer flow right now? As you are reading, there are multiple touchpoints that could be letting you down – from touch screens to staff ushering people to front-of-office staff – your wait time management dictates your clientele’s likelihood to return and be an advocate for your brand. Truth be told, [...]
When it comes to crafting successful customer journey solutions, knowledge is king. A clear and concise understanding of your customers and how they interact with your team, your environment and your company offering is absolutely essential. Not only will your customers appreciate that you're aware of their needs, but your staff will benefit too. By [...]
In the movie Memento, Leonard Shelby, can't remember anything that happened more than 15 minutes before. This condition leads him to take actions of grim consequences. Like Shelby, customers can't follow and remember everything related to business processes that involve them, especially when these happen in the back‑office, BPM‑part of the customer journey. These back‑office [...]
