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    Case Study: Service NSW & NEXA
    NEXA's Customer Experience solution is already delivering many benefits for Service NSW, providing greater visibility into customer wait times, staff performance, and greater transparency of operations and customer service metrics.
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    Case Study: Albury City Council
    Case Study: Albury City Council Albury City Council has successfully deployed Q-Flow Queue Management software from NEXA. Albury City Council put customer service at the heart of everything that do. Albury CityQueue Management Council state “It’s...
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    Case Study: Coffs Harbour City Council
    Case Study: Coffs Harbour City Council The Challenge Coffs Harbour City Council is committed to seeing Coffs Harbour retain its unique character and distinctive attributes that make the city such a desirable location. In order...
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    Case Study: Medicare Australia
    Case Study: Medicare Australia As one of the more prominent service delivery agencies in the Australian Government, Medicare Australia is a customer-focused organisation committed to ongoing customer service improvement. Medicare Australia recognises the need...
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    Case Study: Gosford City Council
    Case Study: Gosford City Council The Challenge The Council office was receiving up to 25 development applications a day. Wait times were becoming increasingly long, resulting in frustrated customers. These issues did not fit with...
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    Case Study: Waverley Council
    Case Study: Waverley Council The Challenge A number of Customer Service functions were integrated into one location, greatly increasing the amount of customer traffic and waiting times. Council managers had no statistical information and were...
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    Case Study: NYC Department Of Transport
    Case Study: NYC Department of Transport Overview The New York City Department of Transportation (DOT) is responsible for the condition of approximately 5,800 miles of streets and highways and 790 bridge structures, including six tunnels. ...
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    Case Study: Access Canberra
    Access Canberra Access Canberra is a new initiative derived from a number of Canberra State Government agencies. Access Canberra was established on 16 December 2014 to better support and connect the public of Canberra with...
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    New Brandable Kiosks
    Introducing NEXA's brandable kiosks NEXA's new state-of-the-art slimline kiosks not only help businesses manage optimal handling of customer traffic through your customer service centre, but also can be branded xxxx. Benefits and Advantages • Customisable branded...

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