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NEXA's Customer Experience solution is already delivering many benefits for Service NSW, providing greater visibility into customer wait times, staff performance, and greater transparency of operations and customer service metrics.
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Blacktown City Council decreases wait times to 3 minutes and increases customer satisfaction
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Applying Service Design methodology in Local Governments
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Bupa Medical Visa Services streamlines their appointment to in-centre service and achieves excellent NPS
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How NEXA helped a large government agency enhance its tech security, customer experience and operational software across 100+ sites.
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How NEXA empowered Access Canberra with a queue management solution to improve efficiencies and data-driven capabilities.