NEXA delivers leading solutions in Customer & Patient Experience and Workforce Management

NEXA is a privately owned Australian company committed to the provision of technological solutions that drive superior customer service and enhance key facets of operational efficiency.

We leverage leading technologies from around the world to drive optimised business outcomes and we deliver these innovations with a philosophy that centres on people to ensure both a real benefit for our clients’ investment, and our ongoing success.

Today, NEXA has grown to become one of Australia’s leading Customer Experience, Queue Management and Workforce Optimisation companies to a range of  business sectors including Health, Government, Education, Banking and Retail.

Outcomes of superior customer service and engagement

Financial benefits from actionable, operational intelligence.
Scalable solutions in resource optimisation and operational efficiency.
Critical industry insight across numerous sectors.
Professional and practical experience in customer service.
Visibility across the business and forecasting business growth needs.
Solid foundations for future expansion of business and technology.
Ongoing client engagement beyond installation.
Australia’s only privately owned Customer Experience provider

NEXA has implemented premium Customer Experience Management and Workforce Optimisation solutions for Australia’s largest organisations. We are committed to providing intelligent solutions that deliver staff, service and financial benefits to our valued clients in Healthcare, Government, Education, Banking and Retail.

We have the capacity and flexibility to provide unique solutions for businesses of any size and are able to draw on international best practice and substantial experience to enable all our clients the path to achieve their goals. 

Led by CEO Adrian Gold, NEXA’s team of professionals invest their time in getting to know your business and understand your specific challenges. Whether your business is a single site or part of a larger network the team at NEXA have the insight, reliability and reputation to get you results.

“It’s not just a one-step process, we really do believe in a long-term strategic partnership with our customers.”

Adrian Gold, CEO NEXA

Adrian Gold, CEO

NEXA Group is led by CEO, Adrian Gold.

Adrian has many years’ experience within the customer experience environment and has previously worked for some of Australia’s leading companies.  Adrian started NEXA in January 2006 and today, is actively involved in its strategy and future direction of the business.

Adrian’s key strengths lay in financial astuteness and the ability to really understand the customers business drivers and pain points.

Adrian is fully committed to the long-term growth of NEXA ensuring the company grows from strength to strength.


Based in Bondi Junction, Sydney, NEXA is committed to working with you to ensure success and to achieving the benefits expected (and more) from your investment.  We take the time to get to know your business and understand your challenges.  This is what YOU need to achieve within YOUR business to be successful.

From implementation of our solutions, the net effect on your business will be improved processes, greater opportunities for branding, optimised customer flow and real time management reporting, all of which lays down the foundations for cost effective service delivery and an improved environment within your locations.

Our systems and services are completely scalable – so whether your business is a single site or part of a larger network, requires simple Customer Experience Management or a fully integrated customer experience solution, the team at NEXA can help.

Team Support

After the initial implementation and training, NEXA support team takes over.  The role of the support team is to ensure that you get the best from your Q-Flow installation.  Support is offered through a dedicated team of professionals based in Bondi Junction, NSW who have access to the latest support technologies to hand. If hardware support is required then, don’t worry as they will take care of that also.

Why not contact our support team on +61 (0)2 8383 3888 or email support@nexa.com.au

Step one to improve your organisation’s performance.